Privacy Policy

1. Data Controller

The controller of the personal data collected on printwonders.shop is PrintWonders. For any questions or requests, you can contact us at contact@printwonders.shop.

2. Data Collected

We collect various types of personal data when you use our site, in particular:

• Identification data: last name, first name, e-mail address, postal address, phone number.
• Payment data: credit card information (managed by a secure payment service provider).
• Connection data: IP address, browser used, browsing history on the site.

3. Purposes of Data Collection

Data is collected and processed for the following purposes:

• Order processing: management of your orders, deliveries, and invoicing.
• Customer service: responding to information requests, assistance and returns management.
• Marketing and communications: sending newsletters and promotional offers, with your consent.
• Site improvement: analysis of site usage to improve our services and the user experience.

4. Legal Basis for Processing

Data processing is carried out in compliance with the GDPR and local laws, and is based on:

• The performance of a contract (processing of your orders).
• Your consent (sending of newsletters).
• Our legitimate interest (site improvement).

5. Data Retention Period

Personal data is retained only for the time necessary for the purposes for which it was collected:

• Order data: retained for the legal retention period (10 years for invoices).
• Marketing data: until you withdraw your consent.
• Browsing data: retained for 13 months.

6. Data Sharing

Data may be shared with:

• Delivery partners: to ship your orders.
• Payment providers: to process banking transactions.
• Service providers: for technical needs, such as hosting the site.

We do not sell or rent your data to third parties.

7. User Rights

In accordance with the GDPR, you have the following rights:

• Access: the right to consult the personal data we hold about you.
• Rectification: the right to request the correction of inaccurate data.
• Deletion: the right to request the deletion of your data (under certain conditions).
• Objection: the right to refuse the processing of your data for certain purposes.
• Portability: the right to receive your data in a structured format.

To exercise your rights, contact us at contact@printwonders.shop.

8. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, loss or disclosure. These measures include the use of secure protocols, firewalls and encryption systems for payments.

9. Cookies and Similar Technologies

printwonders.shop uses cookies to improve the user experience and personalize content. You can manage your cookie preferences from your browser settings.

10. Changes to the Privacy Policy

We reserve the right to modify this policy at any time. Changes will be published on this page with the update date. We encourage you to review this page regularly.

11. 3D Files Submitted for Quotes

The 3D files (STL, OBJ, 3MF) sent to the simulator on the Workshop page are analyzed in memory to calculate your estimate and are not stored.

They are only stored when you submit your quote request. They are then kept for 90 days and then automatically deleted. You may request early deletion at any time by contacting us.